We have systems that can tell us in some amount what's wrong with them, but the sheer volume of data, and the sheer volume of systems, make it so that we can't do anything useful with (all of!) that information.
In this talk, Josh and Laine will talk about “wise alerting” to try to understand what both Dev and Ops teams (along with architects and dev/ops management, and even business units) REALLY need to know, along with an overview of their definition of ChatOps, or the idea of systems interacting with people via the chat platforms they use. They'll walk through how to think about parsing and forwarding alerts for maximum efficiency and action-ability, and how to build community via these typically confusing bits of data.